Privacy Policy

Last updated on June 10, 2022.

Introduction

When you use our services, you’re trusting us with your information. We understand this is a big responsibility and work hard to protect your information and put you in control.

This Policy will help you understand what information we collect, reason for collection and steps we take to protect your information.

Definition

For the purpose of this Policy

• Prime Software Solution (“we”, “us”, or “our”) is the company that collects and processes Personal Data for the purposes described in this Policy.
• Personal Data is any information relating to an identified or identifiable natural person.
• Customer or Client is a legal business entity with whom Prime Software Solution has an agreement to provide the Services.

Who are we?

We are business solution provider in the field of billing and accounting. Our products include as mentioned on website www.prime.co.in. To bring the best out of our services we have partnered with other solution provider (e.g. Airtel for SMS, NSDL partner for TDS, Azure, AWS, etc).

We understand that your privacy is a right and we take strict measures to protect data that we use for our own purposes, and that we maintain on behalf of our Clients.

Collection and Use of Personal Data

We collect information, including Personal Data, for the following purposes:

• Providing and managing the Service
• Internal business purposes

Communicating with you and marketing

• Your data is stored in secure cloud servers, and we try our best to encrypt all personally identifiable information.
• If you require us to delete your account data, you can request so by sending us an email on services@prime.co.in.
• Upon termination, all your data (contacts, etc.) is deleted permanently from our database unless you request otherwise.

Account Information, including contact information, user profile information, and information about your payment method, is collected from you when you register or authenticate into our Service and is used to manage payment for the Service, enable us to provide support, and facilitate communication.

We collect the following information from you through user initiated phone calls, referrals and other channels for the following purposes:

Communicating with you and marketing practices

1. Responding to your request for a product demo: When you request a free demo, we may collect your company name, first and last name, job title, contact number, business email address, and information and solution requirement about your company. We use this information to contact you and otherwise facilitate your free demo.
2. Responding to your inquiries: When you contact us with a comment, question or complaint, you may be asked for information that identifies you, such as your name, address and a telephone number, along with additional information we need to help us promptly answer your question or respond to your comment. We may retain this information to assist you in the future and to improve our customer service and service offerings (including the Service and Website).
3. Preemptive notification regarding software updates and outage of services.
4. Informing you about products and services. We may use your contact information for our own marketing purposes.

We do not sell or rent your Personal Data to third parties.

You can opt out of these at any time by following the steps outlined below.

– Opt out of our emailing list

– Send us a communication to request deletion of your contact details

Disclosure of your Personal Data

As a matter of practice, Prime Software Solution does not disclose, trade, rent, sell or otherwise transfer Personal Data, except as set out in this policy.

We may transfer or disclose Personal Data as follows:

1. Compliance with Laws. Prime Software Solution and our Partner Service Providers of other countries may share or disclose Personal Data to comply with legal or regulatory requirements and to respond to lawful requests, court orders and legal process.

2. Enforcing Our Rights, Preventing Fraud, and Safety. Prime Software Solution may share or disclose data to protect and defend the rights, property, or safety of us or third parties, including enforcing contracts or policies, or in connection with investigation and preventing fraud.

We do not store, share or have access to clients Business Data.

Your Rights

Access and Correction of Personal Data

If we receive a request from an individual to access or update Personal Data we have collected on behalf of a particular Customer, we will direct that individual to the relevant Customer. We will assist our Customers wherever possible in responding to individual access requests. If you submit Personal Data via our Website or otherwise provide us with your Personal Data, you may request access, updating or correction of your Personal Data by submitting a written request to us. We may request certain Personal Data for the purposes of verifying your identity.

Updates to this Privacy Policy

This Privacy Policy may be updated periodically to reflect changes to our Personal Data handling practices. The revised Privacy Policy will be posted on the Website. If you continue to use the Service or the Website after the changes are in effect, you agree to the revised Notice.We strongly encourage you to please refer to this Privacy Policy often for the latest information about our Personal Data handling practices.

Contact us

Please contact Prime Software Solution if:

• you have any questions or comments about this Privacy Policy;
• you wish to access, update, and/or correct inaccuracies in your Personal Data; or
• you otherwise have a question or complaint about the manner in which we or our service providers treat your Personal Data.

You can reach us by emailing services@prime.co.in or at our mailing address below:

Jigar Jain (Compliance Officer)
Prime Software Solution
Haroon House, 2nd Floor,
294, Perin Nariman Street, Fort,
Mumbai-400001,
Maharashtra,
India.